Not a chatbot, not a PMS. TheHostlyAI unifies guest communications, hotel operations and the technology you already run — tailored to each hotel's procedures, services and policies.
What actually happens, end to end — no jumping between disconnected tools.
Instagram, the web widget or email — the AI answers in the guest's language, 24/7.
It gathers the details from the conversation and writes the booking directly into your PMS, which returns a reservation code. Proven today with QloApps.
The reservation code ties the full conversation to the booking; the guest stays identified across channels through their whole stay.
Transactional emails fire on the right events, localized to the guest's language.
Chat history is deleted from TheHostlyAI at check-out and lives on only in your hotel's PMS/CRM.
Instagram, web and email land in a single unified inbox. The AI handles the repetitive flow; the moment a conversation needs a person, it hands off to your team with full context attached.
Act on what guests ask for — where the conversation happens. Staff also get instant access to your hotel's procedures and policies.
Guest requests, complaints and service requests captured, assigned and tracked.
Most-asked questions, message analysis, response times — what your team should act on.
AI-structured shift reports so the next shift starts with full context.
Keep the PMS and channels you already use. TheHostlyAI reads availability and creates reservations in the system you run.
QloApps
Mews
Cloudbeds
Booking.com
Instagram
WhatsApp
Facebook
Web widget
Email
SMS
Telegram
CRM
Inbox, guest requests, handoff.
Quotes, group bookings, corporate & agency ops.
Performance, reports, business insights.
Manage several hotels and clients.
The “From” price varies by rooms, active channels and integrations. Setup depends on project scope.
See TheHostlyAI connect to a PMS and run the full flow — book a 20-minute demo with your hotel's real scenarios.
Book a demo